At DoorCrafts.com, we strive to provide the best customer service and quality products. If you are not completely satisfied with your purchase, we have a comprehensive return and refund policy to ensure your peace of mind.

1. Eligibility for Returns

You can return your product within 30 days from the date of delivery, provided that:

• The product is unused, undamaged, and in its original condition.
• All the original packaging, labels, and documentation are included.

If you’ve purchased a customized or personalized product, unfortunately, it cannot be returned unless the product is defective or damaged.

2. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

• Customized Products: Items made according to specific requirements or personalized for you.
• Sale Items: Products marked as final sale or clearance items cannot be returned.
• Damaged or Opened Products: If the seal is broken or the product is damaged after delivery, it is not eligible for return.

3. Return Process

To return a product, follow these steps:

1. Contact Us: Email our customer service at [email protected] with your order number and reason for return.
2. Return Authorization: Once your return is approved, we will send you a return authorization form and the return shipping address.
3. Ship Back the Product: Pack the item securely and ship it back to the address provided. You will be responsible for the return shipping costs unless the product was defective or damaged.

4. Refunds

Our returns staff will evaluate the returned item and issue a refund once they approve it. You will receive your refund in the same way that you paid.

1. Refunds are typically processed within 7 business days after we receive your return. However, the time it takes for the refunded amount to appear in your account may vary depending on your bank or payment provider.
2. To offset the costs of inspection and processing, a restocking fee of 10% may be applied to certain returns.

5. Exchanges

You have to send back the old item and then buy the new one if you want to change the size, color, or model of an item. The usual procedure for returns is detailed above. Please adhere to it.

6. Defective or Damaged Items

Please notify us within 48 hours after product delivery if any items are broken or defective. Either a complete refund or a replacement will be offered to you. Before proceeding with a resolution, we may ask for photos or videos documenting the harm.

7. Shipping and Handling Charges

Except in cases where the return is a result of our mistake (such as defective or wrongly sent items), we do not reimburse the cost of shipping. Unless otherwise specified in our policy, the cost of return postage will be your responsibility.

8. Late or Missing Refunds

If you have not received your refund within the expected time frame, first check with your bank or credit card provider. If there is still an issue, please contact us at [email protected].

9. Policy Updates

Our Return and Refund Policy is subject to change without prior notice. Any policy changes will be posted here, and orders placed after the revision date will be subject to the new policy.

10. Contact Information

If you have any questions or concerns related to returns or refunds, please don’t hesitate to get in touch with our customer support team. We’re here to assist you and ensure your experience is smooth and satisfactory. You can reach us at:

• Email: [email protected]
• Phone: 888-506-7060
• Address: 1846 West Division Street Ste 301 Arlington Texas 76012