Shipping Policy and Guidelines

Our number one priority is making sure every one of our clients has a problem-free delivery experience. In addition to low prices, we want to make it easy for our customers by providing delivery straight to their home or place of business.

Order Processing and Shipment

On weekdays (Monday through Friday), orders are handled and sent out. Every one of the 48 contiguous states is proudly served by us. We take further precautions to put your doors safely in crates and on pallets so that they will remain undamaged throughout shipment.

Shipping Rates and Partnerships

To ensure that our customers receive both low shipping prices and first-rate service, we have partnered with leading national freight carriers.
Crating and palletizing fees are part of the shipping costs. In order to give the highest level of ease for residential deliveries, we also make sure that vehicles with lift-gates and pallet jacks are used, whenever possible.

Important Note on Shipping Rates

As accurately as possible, we determine shipping charges. The ultimate shipment cost might be affected by variables such as several manufacturer locations, distant delivery zones, or challenging access points. In the event that there are any hidden fees, we will contact you before we fulfill your order. In the event that any revisions are required, we will notify you without delay. From here, you have the option to either make modifications to your order or cancel it altogether.

Delivery Method and Preparations

We use a freight carrier (LTL) to do curbside deliveries. We will give you all the information you need regarding the delivery, including the number to call the carrier, how to track your package, and when it is expected to arrive. The freight company will get in touch with you to set up a convenient delivery time and date.

Trucks will be left at the curb or the nearest accessible spot to your project site when they arrive, as long as it’s within the delivery timeframe. The products and packaging are quite heavy, thus it is recommended to have at least two persons on hand to help unload. Special arrangements may be necessary for the unloading of exceptionally large products, even though all deliveries come with a liftgate and pallet jack. Beyond the specific tasks mentioned, drivers are not obligated to help with unloading.

Examination of Deficits, Imperfections, or Freight Deterioration

While it may not happen very often, it is crucial to check your items for shortages, flaws, or freight damage while the driver is there. Please reject delivery if damage is visible and indicate “damage present – refused delivery” on the freight company’s paperwork, regardless of whether a thorough inspection is feasible. Please contact us by phone or email as soon as possible once the delivery is refused. We will promptly address the situation and provide appropriate solutions.

If the package is undamaged, you can sign for the delivery with the message “inspection not allowed, possible concealed damage.” Check everything for damage once the driver has departed. Get in touch with us right away if you see any damage so we can help.
It is important to notify us within 24 hours of delivery if there are any shortages, defects, or damages. We will make every effort to help you, but after that window has passed, we may not be able to file a claim with the carrier.

Re-Delivery and Storage Fees

There may be a re-delivery fee if you are not available to receive your order at the specified time. You must avoid this situation by communicating with the carrier promptly. Fees for storage may be incurred if two days pass without communication.

Important Delivery and Address Restrictions

We check every possible delivery spot to make sure the delivery truck can get there without any problems. But there are times when we can’t predict when problems will arise that will delay delivery.

Payments

We are responsible for payments to shipping vendors. You are not required to make any payments directly to the carriers or delivery drivers. Any optional payments to carriers for additional services are at your discretion and are not the responsibility of Doorcrafts.

Product Availability

We strive to ensure that all products listed on our website are in stock and available through our manufacturers. However, if an item is unavailable or on backorder, we will promptly contact you (within 2-3 days) to discuss your options. We will do our best to find a suitable replacement or alternative solution before contacting you. You may also cancel your order if the timeline or alternatives do not meet your needs.

Please note that estimated “back in stock” dates are subject to change based on updates from the manufacturer. If there is a back-order or delay, you are welcome to cancel the order for a full refund as long as the manufacturer has not started processing it. Custom orders cannot be canceled due to delays unless production has not started.

For any questions or concerns regarding our shipping policy, please feel free to contact us. We are here to ensure a smooth and hassle-free shipping experience.

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